Cancellation & Refund Policy
Last updated September 2026
This draft policy explains what happens when a booking is cancelled before or after payment.
Draft for beta. This document requires professional legal review before production launch.
Cancelling before payment
Either party can cancel a confirmed booking that has not been paid. No money changes hands.
When a Pro cancels, the original request is reopened so the customer can consider other quotes.
Cancelling a paid booking
A paid booking that has not started can be cancelled and refunded. Refunds are issued to the original payment method by Stripe and typically take 5–10 business days to appear.
A full refund reverses the NeedNDo platform fee as well as the Pro's share.
After the job has started or finished
Once work has started, cancellation and any partial refund are handled case by case by NeedNDo admins.
If a refund cannot be completed automatically, the payment is placed in refund review and an admin follows up.
Disputes
Raise a problem in the booking chat first, then report the booking if it is not resolved.
NeedNDo does not offer automated dispute resolution and does not guarantee the outcome of a job.